We’re sorry if you didn’t love your product from LuxDupes!
For full information on our refund policy, please read below:
- Please note that we do not offer exchanges, we only offer returns
- Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 30 days of order. This is for hygiene reasons.
- After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
- We have a 30 day refund policy; from the day the item is ordered, you will have 30 days to request a return.
- If you have received a different item from the one you ordered – we’re sorry! We will get the right product to you – just email luxdupes@163.com with the order details and we will sort the rest!
- Any items that are not returned as new as per the above guidelines we won’t be able to refund your product
- If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
- Refunds will be paid into the account that was used on the original order.
- Card refunds can take between 5 – 10 days to show into your account.
- For any additional information, please email luxdupes@163.com
FURTHER REFUND INFORMATION & NON-REFUNDABLE ITEMS
Faulty Items
If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.
If your item is faulty when it is delivered to you, you can return it for a refund within 30 days from the date you ordered the product.