1. Pre-sales consultation: Confirm the product you want by sending us product pictures, models, and other relevant information.
2. We will confirm availability or whether customization is possible. We will send you actual product pictures, prices, and estimated delivery time for your confirmation.
3. Once you accept our price, you can proceed with payment.
4. We will ship according to the agreed time frame.
We aim to ship within 1-5 days, as some products are not in stock and require custom production. We will confirm the shipping date before the order is placed.
In the luxury imitation industry, establishing trust with us is challenging, making it essential for us to provide exceptional service to every customer. Failure to do so would jeopardize our existence and success in this industry.
We acknowledge the prevalence of online scams, making online shopping perilous, particularly for products like replicas. However, rest assured that we treat our customers’ funds with the same care we do our own. This is the key to our operational success. We refrain from pressuring any customer to make a purchase, as we have an extensive backlog – if you’re unconvinced, it’s okay; we don’t want you to feel uneasy about shopping with us. If you’re apprehensive about placing a large order, we encourage you to start with just one item. Once you’ve confirmed our quality, you’ll surely return, as our other customers have, for more products. If you’re still uncertain, remember that shopping with us is optional; we want you to feel 100% comfortable before making a purchase.
Based on the logistics status, it will take 3-20 days for you to receive your order. There may be delays at times, but please rest assured. We assure you of the safe receipt of your package, and we will keep you updated on any changes. If you have any questions, please do not hesitate to contact us.
We offer a comprehensive warranty for all our products and are always happy to assist in repairing or replacing any product that exhibits quality or manufacturing defects. Should you require assistance in this regard, please reach out to our customer service department, and we will be delighted to assist you promptly. For any queries, please refer to our warranty service and return policy.
Our products are typically crafted from the same materials as the authentic product. If the authentic product is made of genuine leather, our products will be too, unless otherwise specified. The fabric and material can be referenced to the authentic product. The materials used for precious metals in jewelry and certain special components of certain products may vary. If you have any questions, please contact us. We ensure the quality and appearance of our products. If you are not satisfied, our return policy can be consulted.
After the order is shipped, we will send you a tracking number to track the logistics progress. You can use this number to access the website to check the logistics situation.
